Business on a Shoestring -- Delighting Your Customers
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Business on a Shoestring -- Delighting Your Customers Delivering Excellent Customer Service ... Without Breaking the Bank by Avril Owton

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Published by A & C Black in London .
Written in English

Subjects:

  • Customer services

Book details:

About the Edition

Your relationship with your customers is probably one of the most important you"ll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for small companies. This book will help you do just that by offering invaluable advice on a range of key issues including: understanding your customers; hiring the right people; coping with complaints; adding a personal touch; and learning from your competitors.

Edition Notes

Description based on print version record.

SeriesBusiness on a Shoestring, Business on a Shoestring
Classifications
LC ClassificationsHF5415.5
The Physical Object
Format[electronic resource] :
Pagination1 online resource (177 p.)
Number of Pages177
ID Numbers
Open LibraryOL25544182M
ISBN 101408102447
ISBN 109781408102442
OCLC/WorldCa437192709

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The Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with ideas that really work, real-life examples, step-by-step advice and sources of further information. Business on a Shoestring has 18 entries in the series. Borrow eBooks, audiobooks, and videos from thousands of public libraries worldwide. Delighting Your Customers Business on a Shoestring (Series) Avril Owton MBE Author () Business on a Shoestring (Series) A&C Black Book producer () Surviving a Downturn Business on a. Delighting your customers - on a shoestring: delivering excellent customer service without breaking the bank. [Avril Owton] Home. WorldCat Home About WorldCat Help. Search. Search # Business on a shoestring.\/span> \u00A0\u00A0\u00A0 schema:name\/a> \" . Get this from a library! Delighting your customers-- on a shoestring: delivering excellent customer service without breaking the bank. [Avril Owton] -- The "Business on a Shoestring" series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and.

Buy Delighting Your Customers: Delivering Excellent Customer Service Without Breaking the Bank (Business on a Shoestring) by Avril Owton (ISBN: ) from Amazon's Book Store. Everyday low prices and free delivery on eligible orders.5/5(1). The Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with ideas that really work, real-life examples, step-by-step advice and sources of further information. Your relationship with . Buy Delighting your customers: Delivering excellent customer service without breaking the bank (Business on a Shoestring) by Owton, Avril () Paperback by (ISBN:) from Amazon's Book Store. Everyday low prices and free delivery on eligible orders.5/5(1).   A Bean's Life by Angela Royston. Paperback $ Hardcover. $ Paperback. Delighting your customers: Delivering excellent customer. The Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Author: Angela Royston.

  The Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with Author: Gerry Macpherson. The Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with ideas that really work, real-life examples, step-by-step advice and sources of further information. No business can survive without them, and reaching customers is a big challenge for small companies. This book offers you advice on key issues such as: understanding your customers, creating a customer service strategy, hiring the right people, setting up and implementing complaint processes, and adding a personal touch.   Owton is now passing on her knowledge to other entrepreneurs through her book that she wrote for A&C Black’s Business on a Shoestring series entitled Delighting Your Customers. “I’ve spent my life talking to people but I’d never written a book,” Owton says. “I ended up writing the first chapter by hand then I bought a lap top.”.